LG999 Privacy Policy – How We Protect Your Personal Data

1. Introduction

This Privacy Policy applies to all personal data collected and processed by LG999 ("we", "our", "the platform") through the LG999 website and all associated services including sports betting, PSL betting, cricket betting, online casino, poker and Teen Patti. The policy covers data collected when you browse the platform, create an account, make a deposit, place a bet, play a game, contact support or engage with any LG999 communication.

By registering an account or otherwise using the LG999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you disagree with any part of this policy, you should not create an account or continue using LG999.

This Privacy Policy should be read alongside the LG999 Terms and Conditions. In the event of any conflict between the two documents on matters of personal data, this Privacy Policy takes precedence.

2. Data We Collect

2.1 Data You Provide Directly

When you create a LG999 account or interact with the platform, you voluntarily provide us with information. This includes:

• Full legal name and date of birth
• Mobile phone number and email address
• Registered payment method details (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT account or card number)
• National Identity Card (CNIC) number and supporting identity documents provided during KYC verification
• Residential address (where required for verification purposes)
• Profile preferences and account settings you choose
• Any communications you send to LG999 support including chat transcripts and emails

2.2 Data Collected Automatically

When you access the LG999 platform, certain data is collected automatically by our systems:

• IP address and approximate geographic location derived from it
• Device type, operating system and browser version
• Session timestamps, login history and duration of platform use
• Pages visited, features used and betting or gaming activity within the platform
• Transaction history including deposits, withdrawals, bets placed and game results
• Cookies and similar tracking technologies (see Section 8 below)

2.3 Data from Third Parties

LG999 may receive data about you from authorised third-party sources, including:

• Identity verification providers used for KYC and age verification
• Payment processors confirming transaction status and account ownership
• Fraud prevention and risk management services
• Regulatory authorities where legally required to do so

3. Why We Collect Your Data

LG999 collects and processes personal data for the following specific purposes. We do not collect data for purposes beyond what is listed here.

4. Legal Basis for Processing

LG999 processes personal data on the following legal grounds:

• Contract performance – Processing your account data and payment information is necessary to fulfil our contractual obligations to you as a LG999 player.
• Legal obligation – KYC verification, anti-money laundering checks and retention of transaction records are required by the laws and regulations applicable to LG999's gaming licence.
• Legitimate interests – Fraud detection, platform security and responsible gaming monitoring are carried out in LG999's legitimate interest and in the interest of all players.
• Consent – Marketing communications and non-essential cookies are only processed where you have given explicit consent, which you can withdraw at any time.

5. Who We Share Your Data With

LG999 does not sell your personal data. We share data only where it is necessary to operate the platform, comply with legal obligations or protect the safety of our players. The categories of recipients are:

5.1 Payment Processors

To process your deposits and withdrawals, LG999 shares the minimum necessary transaction and account data with authorised payment processors including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT facilitators and Visa/Mastercard acquiring banks. These processors are contractually required to protect your data and use it only for the purpose of processing your transactions.

5.2 Identity Verification Providers

LG999 uses third-party KYC and age verification services to confirm player identity and age. The data shared for this purpose is limited to what is required for the verification check and is processed under strict data processing agreements.

5.3 Fraud and Risk Management Services

To protect our players from fraud and account compromise, LG999 works with specialist fraud prevention providers. These providers may process certain technical data such as device fingerprints and IP addresses to assess risk scores. They do not receive your financial or identity data beyond what is strictly necessary.

5.4 Regulatory Authorities

LG999 is legally obligated to share certain player data with gaming regulatory authorities, financial intelligence units and law enforcement agencies where required by applicable law. LG999 will only make such disclosures where legally compelled to do so and will notify you of such disclosures to the extent permitted by law.

5.5 Platform Service Providers

LG999 uses technology service providers for infrastructure, analytics, customer support tools and communication services. These providers process data only on LG999's instructions and under contractual data protection obligations.

6. Data Retention

LG999 retains personal data only for as long as it is necessary for the purposes outlined in this policy or as required by applicable law. Specific retention periods include:

• Account data: Retained for the lifetime of your active account and for a minimum of 5 years following account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years following the date of the transaction for regulatory compliance purposes.
• KYC documents: Retained for a minimum of 5 years following account closure or the completion of the verification process.
• Support communications: Retained for a maximum of 3 years from the date of the communication unless the communication relates to an unresolved dispute or legal proceeding.
• Marketing preferences: Retained until you withdraw consent or request deletion of your marketing data.
• Technical logs and session data: Retained for up to 12 months for security and fraud detection purposes, after which they are anonymised or deleted.

When data is no longer required for any of the above purposes, LG999 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

7. How We Protect Your Data

LG999 applies a layered approach to data security. We have implemented the following technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, alteration or destruction:

Despite these measures, no system is completely immune to security risks. If you suspect that your LG999 account has been accessed without your permission, contact support@lg999.click immediately and change your password from another device.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to site owners. LG999 uses cookies and similar technologies including pixel tags and local storage for the purposes described below.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the LG999 platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Performance and Analytics Cookies: Used to understand how players navigate and use the LG999 platform, which pages load most often and where errors occur. This helps us improve the experience for everyone. These are enabled by default but can be disabled from your account settings.
• Functional Cookies: Remember your preferences such as language, display settings and previously selected payment methods. Disabled if you opt out of functional cookies.
• Marketing Cookies: Used only if you opt in to marketing communications. These help us deliver relevant promotions and measure the effectiveness of LG999 promotional communications. You can opt out of marketing cookies at any time.

8.3 Managing Your Cookie Preferences

You can manage your cookie preferences at any time from your LG999 account settings under "Privacy and Cookies". You can also manage cookies through your browser settings, though disabling strictly necessary cookies will affect platform functionality. Withdrawing consent for marketing cookies will not affect the service you receive from LG999.

9. Your Privacy Rights

As a LG999 player, you have the following rights regarding your personal data. To exercise any of these rights, contact support@lg999.click with your request. LG999 will respond within 30 calendar days.

10. Children and Minors

LG999 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. During registration, players must confirm their age and are subject to mandatory KYC verification before any withdrawals are processed. If LG999 discovers that data has been collected from a person under 18, that account will be closed immediately, the data deleted and any balance returned in line with applicable law.

If you are a parent or guardian and believe that a minor has created an account on LG999, please contact support@lg999.click immediately and we will take prompt action.

11. International Data Transfers

LG999's primary data processing infrastructure is located in the jurisdiction in which LG999 holds its gaming licence. However, some of the third-party service providers LG999 uses – including certain technology platforms and cloud infrastructure providers – may process data in other countries. Where data is transferred outside the primary jurisdiction, LG999 ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements with all third-party providers requiring equivalent data protection standards
• Transfers only to countries or organisations that offer an adequate level of data protection
• Standard contractual clauses approved by relevant data protection authorities where required

LG999 does not transfer your financial or identity documents to providers outside its contracted third-party network without your explicit consent.

12. Changes to This Privacy Policy

LG999 reviews and updates this Privacy Policy at least once per year and whenever there is a material change to how personal data is collected or processed. When we make significant changes, we will notify you by email to your registered address and/or via an in-platform notification at least 14 days before the changes take effect.

Minor updates that do not materially affect your privacy rights (such as corrections of typographical errors or clarifications of existing practices) may be made without individual notification, although the "Last Updated" date at the top of this policy will always reflect the date of the most recent revision.

Continued use of the LG999 platform after the effective date of any update to this policy constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13. Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the handling of your personal data at LG999, please get in touch through any of the following channels:

• Email (Privacy Requests): support@lg999.click — use subject line "Privacy Request"
• Live Chat: Available 24/7 through your LG999 account dashboard
• WhatsApp & Telegram: Via the support links in your account settings

LG999 is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.